Terms of Service

Effective September 16, 2026

These terms are an agreement between Callsy ("Callsy", "we", "us") and the business that creates a Callsy account ("you"). By creating an account or using Callsy you agree to them. If you accept on behalf of a business, you confirm you are allowed to bind it. Questions: contact@callsy.net.

The service

Callsy provides an AI receptionist that answers your business's phone calls, answers questions from the information you provide, books or requests appointments where your plan includes it, transfers calls or takes voicemail, and sends you call summaries. Features, minutes and prices for each plan are shown on the Pricing page and in your account.
The receptionist is automated software. It can misunderstand callers or give wrong answers, especially when your business information is incomplete or out of date. Check your calls, summaries and appointments, and keep your hours, services and prices current.
Callsy is not an emergency service. It must not be used to handle emergency calls, and callers with an emergency should call 911.

Your account

Give accurate information and keep your password private. You are responsible for everything done through your account, including by staff you give access to. Tell us promptly at contact@callsy.net if you think your account has been used without permission.

Trying Callsy

There is no free trial. You can try the AI receptionist before you sign up by calling the Callsy demo line shown on callsy.net. Demo calls are short, limited per phone number, and answered as a made-up business; appointments booked on the demo line are tests and are not kept.

Billing

Plans are billed in advance, monthly or yearly. Your card is charged for your first month or year when you add it at signup, and your plan renews automatically at the end of each billing period until cancelled. Yearly billing costs 10 times the monthly price for 12 months of service. Prices are in US dollars and do not include taxes, which are added where required.
Each plan includes a number of AI minutes for the billing period. We do not charge automatically for going over: when the included minutes are used up, calls go to your transfer number or voicemail until the next period, unless you buy an extra minute pack, which is charged when you buy it. If you turn on automatic extra minutes in Billing, we add the minute pack you chose and charge your card whenever fewer than 10% of your minutes are left, up to the number of times per billing period you set, and email you each time. You can turn it off at any time. Unused minutes do not carry over.
Upgrades take effect right away, and you are charged the prorated difference for the rest of the current period. Downgrades take effect at your next renewal.
You can also add single features (add-ons) to your plan from Billing. An add-on is charged when you add it, prorated for the rest of the current billing period, and then renews with your plan at its listed price (10 times the monthly price when billed yearly). If you remove an add-on it stays on until the end of the period you have paid for and is not charged again. If you move to a plan that already includes an add-on, the add-on stops renewing. The Text reminders add-on includes 300 texts per month (3,600 per year when billed yearly); each text over that costs 5 cents and is added to your next renewal invoice. Texts are sent only after your number is registered with the phone carriers, which we arrange at no charge, and only to customers who asked for them; recipients can reply STOP at any time.
If a payment fails we will try again every 3 days, up to 3 attempts, and email you. If it still fails, the service is paused until the balance is paid.
Phone numbers you choose in Callsy are held on our telephone account for you while your account is open and your payments are current.

Cancelling

You can cancel at any time from Billing in the Callsy app. Your plan stays active until the end of the period you have paid for and does not renew. A number that belongs to a cancelled account may be released after the account ends; contact us before cancelling if you want help moving a number to another provider.

Refunds

Payments are not refundable, including for partly used periods and unused minutes, except where the law requires a refund or where we charged you in error. If you think a charge is wrong, contact contact@callsy.net within 60 days.

Calls, recordings and the law

You are responsible for using Callsy lawfully. That includes telling callers, where the law requires it, that they are speaking with an automated assistant and that their call is transcribed and a voicemail may be recorded, and getting any consent the law requires. The receptionist tells callers it is a virtual assistant; you must not change your greeting to hide that. You are responsible for the texts and emails you ask Callsy to send and for making sure you have permission to send them.
Do not use Callsy for anything illegal, harassing, deceptive or harmful, to place unwanted marketing calls or texts, or in a way that disrupts the service or other customers.

Your data

You own your business information and your call information. You give Callsy permission to use it only to provide, secure and improve the service for you, as described in our Privacy Policy. When you connect a website or booking system, you authorize Callsy to read the information the receptionist needs from it and to send appointments, call records and caller questions back to it.

Service changes and availability

We work to keep Callsy running at all times, but it depends on telephone carriers, AI providers, payment processors and hosting companies, and it may sometimes be unavailable or slow. We may change or improve features. If we remove something important from your plan, we will tell you in advance, and you may cancel.

Suspension and ending the agreement

We may suspend or close an account that breaks these terms, puts the service or other people at risk, or is not paid. Where reasonable we will warn you first and give you a chance to fix the problem.

Disclaimers

Except as stated in these terms, Callsy is provided "as is" and "as available". To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement, and we do not promise that the service or the receptionist's answers will be error-free.

Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or business opportunities, including missed calls or appointments. Our total liability for any claim relating to Callsy is limited to the amount you paid us in the 12 months before the claim arose. These limits do not apply to your payment obligations or to liability that cannot be limited by law.

Indemnity

You will defend and hold Callsy harmless from third-party claims arising from your use of Callsy in breach of these terms or the law, including claims about call notices, consent, recordings or messages you send.

General

These terms are governed by the laws of the State of California, and disputes will be decided in the state or federal courts located in Los Angeles County, California. We may update these terms; we will post the new version here with a new effective date and email account holders about significant changes at least 14 days before they apply. Continuing to use Callsy after that means you accept the updated terms. If part of these terms cannot be enforced, the rest still applies. These terms and the Privacy Policy are the whole agreement between us about Callsy.

Contact

Email contact@callsy.net.