Privacy Policy

Effective September 16, 2026

This policy explains what information Callsy ("Callsy", "we", "us") collects when you use callsy.net, the Callsy customer app and the Callsy AI receptionist, how we use it, and the choices you have. Questions: contact@callsy.net.

Who this covers

Customers: the businesses that sign up for Callsy, and the people who manage their accounts.
Callers: people who phone a business that uses Callsy to answer its calls. For those calls we act on behalf of that business, which decides how its call information is used. Callers with questions about their information should contact the business they called; we will help that business respond.
Website visitors: people who browse callsy.net or use its chat.

Information we collect

Account details: business name, your name, email address, phone number, username and password (stored only as a secure hash).
Billing: plan, invoices and payment status. Card details are entered into our payment processor, Helcim, and go directly to them. Callsy stores only a card token and never sees or stores your full card number.
Business information: the hours, services, prices, staff names, schedules and appointments you enter in Callsy or connect from your website, so the receptionist can answer callers.
Call information: the caller's phone number, call times and length, what the caller says (converted to text), the receptionist's replies, a written summary, appointments booked, voicemail recordings when a caller leaves one, and questions the receptionist could not answer. Callsy does not record whole calls; only voicemails are recorded as audio.
Support: chat messages, tickets, and files you send us.
Technical: IP address, browser type, and the cookies needed to keep you signed in and to continue a support chat. We do not use advertising or tracking cookies.

How we use it

To answer calls for your business, book appointments, and send you call summaries by text or email.
To run your account: sign-in, billing, usage and minute alerts, and support.
To keep the service secure, prevent abuse, and fix problems.
To meet legal, tax and accounting obligations.
We do not sell personal information, share it for cross-context behavioral advertising, or use call content to train our own AI models.

Service providers

We share information only with companies that help us run Callsy, under agreements that limit how they may use it:
Twilio: phone numbers, calls, speech-to-text, voices, voicemail recordings and text messages.
Google (Gemini API): the AI that understands callers and writes replies and summaries. Parts of a call's text are sent to it while the call is in progress.
Helcim: card payments.
Hetzner: the servers in the United States where Callsy and its data are hosted.
Google Fonts: web fonts on callsy.net, which means your browser connects to Google when pages load.
Your own website or booking system, when you connect it: Callsy reads your business information from it and sends appointment requests, call records and unanswered caller questions back to it.
We may also disclose information when required by law, to protect the rights and safety of people or of Callsy, or as part of a merger or sale of the business, in which case this policy will continue to apply.

How long we keep it

We keep account, business and call information while your account is open. After an account is closed we delete or de-identify it within 90 days, unless you ask us to delete it sooner or we must keep it longer. Billing records are kept as long as tax and accounting law requires. Server backups are overwritten within 14 days.

Your choices and rights

You can see and update your account and business information in the Callsy app, and see your calls, summaries and voicemails there.
You can ask us for a copy of your personal information, or ask us to correct or delete it, by emailing contact@callsy.net. We will verify the request comes from you and answer within 45 days. We will not treat you differently for making a request.
California residents have these rights under the California Consumer Privacy Act, including the right to know what we collect and share, and to request deletion and correction. We do not sell or share personal information as those terms are defined in that law.

Security

Passwords are hashed, connections are encrypted with HTTPS, website connection secrets are stored encrypted, and access to our servers is restricted. No system is perfectly secure; if a breach affects your information we will notify you as the law requires.

Children

Callsy is a service for businesses and is not directed to children under 13. We do not knowingly collect their information.

Changes

If we change this policy we will post the new version here with a new effective date, and email account holders about significant changes.

Contact

Email contact@callsy.net.